March 31, 2020 - new ShareSync Web Experience

Our new ShareSync Web experience is being rolled out to end-users and should be updated by March 31st, 2020.

The changes include the following:

  • New layout, relocation of the navigation controls to the header, and refined visual design
  • Recents are set as the default page upon logging into ShareSync, allowing users to easily access their most recently used files
  • Followed (analogous to Favorites) allows users to pin some folders for easy access

More details on Web app navigation are here.


March 31, 2020 - new ShareSync File Streaming Desktop app for Windows

On March 31st, 2020, our new ShareSync Desktop app for Windows will provide users with a choice of using the app in the traditional file syncing mode or the new file streaming mode.

  • What is File Streaming mode?
    • File Streaming mode is an option in the desktop app that allows users to set their My ShareSync folder to behave like a mapped drive whereby it doesn’t sync files to the local disk by default. Rather, it presents all of the user’s files/folder within their Windows Explorer interface without downloading them.  It only downloads (or streams) files when they are opened or created locally.  As such, it’s generally suitable for users that have smaller hard drives and/or limited network bandwidth
  • What is the difference between File Streaming and File Syncing mode?
    • File Syncing mode syncs all files and folders unless you explicitly tell it not to (using Selective Sync)
    • File Streaming mode does the exact opposite. It only syncs the files that you are using (i.e. files that you have opened or created locally)
    • You can find more details on their differences here.
  • How does backup work in File Streaming mode?
    • File Streaming selection only impacts the behavior of the My ShareSync folder.
    • The same backup capabilities are supported for both admins and end-users.
  • Availability
    • New Customers:
      • Since March 31, 2020, the new application is available in all standard download locations (i.e. howto.sharesync.com, ShareSync Resources page in Admin Control Panel, Welcome emails sent to newly provisioned end-users, etc.)
    • Existing Customers
      • Existing customers will NOT be proactively updated at this time.  However, if you’d like to convert one of your customers to the Streaming mode, you can follow the instructions provided here
  • Limitations
    • The streaming app is not currently supported on Mac, Windows 7, and devices using ARM processors
    • Installation process is terminated with a machine reboot request. This happens if .Net Framework 4.5.1 is installed as part of the ShareSync installation. The ShareSync installer should be re-launched after reboot
    • In some case, overlay icons which depict the location of the file (cloud vs local) or sharing state (private vs shared) may not display.  They can be restored with a Windows Explorer restart
    • JPEG files are automatically downloaded if Windows Explorer View is set to Extra Large Icons or Preview
    • Search by file content in My ShareSync folder leads to all content downloading. (i.e. Content Search should be switched off in Windows Explorer if it’s enabled)
    • Files from My ShareSync cannot be played using Windows Media Player.  Any other media player should work
    • Save As to My ShareSync from MS Edge and Snip & Sketch is not supported.  Files can saved in any other folder and moved to My ShareSync.

November, 18 - Enhancements to Email Archiving announced

The enhancements include:

  • Updated and more intuitive user interface
  • Improved search capabilities
  • In-app rendering of emails & 600+ attachment types
  • Expanded export capability

New customers are being provisioned on this platform starting the week of November 18.

Existing archiving standalone accounts will be upgraded to the new platform beginning in December 2019. We do not anticipate any downtime in connection with this upgrade, and messages will continue to be archived during the upgrade.

What to expect:

  • As this upgrade is only for the Archiving service, there is no impact to the Exchange email service.
  • You will receive a separate notice with the exact date your accounts will be upgraded as we get closer to the upgrade date. You will also get a notice when the upgrade is complete.
  • Once an account is upgraded, users will see the new Archiving portal interface on their next visit.
  • Standalone Archiving customers need to update the Journal rules per the Knowledge Base article after the account has been upgraded.
  • No actions or changes will be required for Smarsh Hosted Services Exchange hosted users.

A complete list of the new features and the most commonly asked questions are in the following Knowledge Base article .

November, 4 - Legacy Hosted PBX Voice Service is being upgraded announce

October, 29 - ShareSync Device Access Policy

October 9, 2019 - 2.53 ShareSync Release Notes

March 12, 2019 – New ShareSync features

March 11, 2019 - Live URL scanning and other enhancements to Email Protection