For troubleshooting purposes, it is necessary to provide logs.

iOS:

To obtain the logs, log in to your $Unite Mobile Application and navigate to My account > General > Turn on Logs toggle.

Diagnostic logs iOS

Once done, press the Home button on the device to put the app in the background. Then bring the app to the foreground. This will guarantee that the logs started and that they've logged app registration.

Re-produce the issue and go to $Unite Mobile Application again and navigate to My account > Send Feedback. Send the email with that will be generated automatically.

Send diagnostic logs iOS

Android:

To obtain the logs, log in to your $Unite Mobile Application and navigate to My account > Settings > Turn on Logs toggle.

Diagnostic logs Android

Once done, press the Home button on the device to put the app in the background. Then bring the app to the foreground. This will guarantee that the logs started and that they've logged app registration.

Re-produce the issue and go to $Unite Mobile Application again and navigate to My account > Send Feedback. Send the email with that will be generated automatically.

Diagnostic logs Android

Note: the email with attached logs will be sent using your default mail app.