There several type of notifications that are sent to users ones they receive or send encrypted emails:

Encrypted Mail Exchange server notifications

Encrypted Mail Gateway server notifications

Encrypted Mail Exchange server notifications

The Web Portal sends notifications regarding message delivery and user account status in the Web Portal. Template contents vary by user type (Sender, PDF recipient, Registered recipient). The notifications covered in this section are:

Note: for Recipient Notifications, additional text such as helpdesk phone numbers and/or email addresses can be added at the bottom of each notification.

Highlighted text can be customizable. Contact Support and provide the text you would like to change.

New Account – Registered Recipient

Notifies an external user that an encrypted message has been delivered to the web portal for pickup, and that registration is required to access the message.

New Account – Registered Recipient notification

New Account – PDF Recipient

Notifies a PDF recipient that an encrypted PDF message has been received and that a password is required to be set before the secure PDF can be accessed.

New Account – PDF Recipient notification

New Message – Registered Recipient

Notifies a Registered Recipient that an encrypted message has been delivered to their web portal inbox and that the message will expire after a certain number of days.

New Message – Registered Recipient notification

New Message – PDF Recipient

Notifies a PDF user of a new encrypted PDF message. The encrypted PDF is attached to the email. The email body also contains configurable text that informs the user how to recover or change their secure PDF password.

New Message – PDF Recipient notification

Password Recovery and Password Change Confirmation – PDF Recipient

When a PDF recipient initiates a password recovery, a notification email is sent with a link to the recovery page. When the password change is initiated and completed, a second email notification is sent to the user informing them that their secure PDF password has been changed.

Password Recovery and Password Change Confirmation – PDF Recipient notification

Password Recovery and Password Change Confirmation – PDF Recipient notification 2

Password Recovery – Registered Recipient

When a registered recipient initiates a password recovery, a notification email is received which contains an activation code (temporary password) along with an activation link. The link directs to user to the account reactivation page where a new password can be set. The Activation Code is auto-populated on the form if the link is clicked.

Password Recovery – Registered Recipient notification

Message Successfully Encrypted Notification – Sender

Notification email that informs the sender when an outgoing message is successfully encrypted. The text for this is configured via the Message Encrypted field on the Sender - Facing Notification Templates tab under Profile Settings > Common (all methods) in EMG.

Message Successfully Encrypted Notification – Sender notification

Unread Message Expired – Sender

Notifies the sender that a web portal message was not read, and has been deleted because it was not picked up during the x-day expiration period. Expiration period is set to 30 days by default. Note: This notification can be disabled.

Unread Message Expired – Sender notification

Read Receipt – Sender

Notifies the sender that a web portal message has been read. Note: This notification can be disabled.

Read Receipt – Sender notification

Encrypted Mail Gateway server notifications

There are also system notifications generated in the following cases:

  • Message could not be delivered
  • Message could not be delivered, retry is pending
  • No delivery method available
  • Message is delivered after initial failure
  • Expired certificate
  • Expiring certificate
  • Certificate upload invitation
  • Expiring signing certificate
  • New user information
  • Password recovery

Here is an example of non-delivery notification:

Bounce