All ShareSync files are scanned using Bitdefender Anti-Malware/Antivirus to provide more security and protection over user’s files. Bitdefender Anti-Malware/Antivirus scans files on upload and update. Scanning results are displayed in Web Client.

Account administrator can review and manage Anti-Malware/Antivirus settings through My Services > ShareSync > Policies > Security policy > Antivirus > click on Enable Antivirus checkbox > Save changes.

Enable Antivirus

    • After enablement, Bitdefender Anti-Malware/Antivirus will start scanning all the files in all end-users’ file spaces on the account
    • If the Bitdefender Anti-Malware/Antivirus finds any file as suspicious/infected with viruses, the system will mark this file as infected and trash it. Important: Quarantined files are subject to your current retention policy for deleted items
    • Users can find all of their infected files in new filter Quarantined files in the Web App
    • User may mark files as ok or delete them
    • If infected file is restored (marked as ok) by user, it is displayed in as regular file with red border on its icon with all standard file actions available

Quarantined Files

  • Administrators receive 2 types of AV reports:
      1. Daily report – this report would be sent only if some viruses were found during the last 24 hours

    Daily Report

      1. Weekly report – this report provides a list of detected infected files for the past 7 days

    Weekly Report

Note: External users cannot restore their infected files.

Update for False Positives

If you believe that a clean file was detected as infected, submit the request to Bitdefender to update detection logic using this link. You will be asked to:

  • Locate the file(s) on your drive
  • Upload the sample on Bitdefender online submit form
  • The sample will be analyzed by the Bitdefender Labs and, if needed, the detection will be removed
  • Click the SUBMIT button