This article describes how to enable and use Call Recording with Hosted PBX 2.0. For information on enabling and using call recording with Legacy Hosted PBX 1.0, please refer to article How To Use Call Recording With The Hosted PBX Service.

Enable Call Recording

  1. Log into HostPilot For Admins and click Voice Services or go to Service > Voice Services on the Main Menu.
  2. On the Hosted PBX screen click the Additional Settings tab. Then on the Additional Settings tab choose the Call Recording tab.
  3. There are two types of Call Recording. Check the recording type(s) you want enabled:
    1. On-Demand Call Recording
    2. Auto-Attendant, Hunt Group, and Call Queues Recording

      Note: If this option is checked, the option will appear to choose whether recording announcements should be played when the recording is started and stopped.
  4. Under Additional Settings, choose if you want to allow the downloading and/or forwarding of call recordings (optional).
  5. Check the box to agree that you have read and understood the terms and conditions as provided in the 'Call Recording Features' section of the Product Schedule.
  6. Click Save Changes

Using On-Demand Call Recording

This feature allows users to record calls on an as-needed basis.

  1. Call recording can be enabled at any time during a call by pressing *80 on a HPBX phone.
  2. Call recording will stop when the call is ended or when *80 is entered again.

Using Call Recording for Auto-Attendant, Hunt Groups, and Call Queues

Call recording for Auto-Attendant, Hunt Groups, and Call Queues allow for global recording on all Auto-Attendant, Hunt Group, and Call Queues calls in you company. Once this feature is enabled, it must also be manually enabled for each Hunt Group and/or Call Queue within the Auto-Attendant.

Using Call Recording for Hunt Groups

  1. Click on the Auto Attendants tab then click on the name of the Auto Attendant
  2. Click the Hunting/Queuing tab and then choose the name of the Hunt Group to enable recording.
  3. On the Hunt Group page under Automatic Call Recording Settings check the box to Enable Automatic Inbound Call Recording on all calls to this Hunt Group.
  4. Click Save Changes

Using Call Recording for Call Queues

  1. Click the Auto Attendants tab then click on the name of the Auto Attendant
  2. Click on the Hunting/queuing tab and then choose the Call Queues tab and choose the Call Queue to enable recording
  3. On the Call queue page under Automatic Call Recording Settings check the box to Enable Automatic Inbound Call Recording on all calls to this Call Queue.
  4. Click Save Changes