ShareSyncFileServer client version 2.22 and higher doesn`t operate on Windows Server 2003 R2 as new features were introduced, not supported by this OS.

There are several steps required to continue using File Server Sync without losing existing mappings.

Obtain the list of existing mappings

To retrieve the current mapping list used in File Server Sync additional software for opening database files should be used.

  1. Locate in C:\ProgramData\ShareSync\FileServer\Service\Logs\items.db file.
  2. Open items.db using any SQL reader application.
  3. Find Mappings table. This table will contain the list of mappings created by a user. 
    LocalPath contains folder path on Windows Server. ServerPath contains folder path on ShareSync server.

    Note: The first two elements, such as c38d26b6-c956-493f-96c1-256e54becd53/filesync can be disregarded. This is the internal name of MyShareSync folder. The path to files/subfolder is located after "/filesync"

Uninstall/reinstall application

  1. Completely remove the File Server from Windows Server using Programs and Features.
  2. Download ShareSync and install the previous version of File Server compatible with Windows Server 2003 R2.

Disable auto-updated task

  1. Click on Start>Control Panel>Scheduled Task.
  2. In Scheduled Task locate ShareSyncFileServer Auto-Updater in the list of tasks and click Disable.

Once auto-updates are disabled, ShareSyncFileServer can be started and mappings can be re-created.