Once first signing into CONTROL PANEL Account Contact sees Getting Started with CONTROL PANEL wizard. Several steps assist administrator with the initial setup of their Account Contact profile.

Wizard steps:

Note: Account contacts see a different number of steps depending on their role. All of the steps below are visible only to Account Owner.


Get familiar with CONTROL PANEL and click Next to proceed with further steps.



Read through the agreement and check I have read and accept the above Terms and Conditions box and click Next. Only Account Owner sees this step.


Your information

Verify Contact information and provide alternate contact information to be able to recover your CONTROL PANEL password. You can also protect Account Contacts with Two-factor authentication when logging in from a new device.

step 3


Customize notifications settings to receive emails or text messages from Intermedia on specified occasions. Notifications types that are available depend on Account Contact's role.


Security questions

Set up 3 Security questions. These questions are used by the Support team to verify your identity on the call.

security questsion

Account contacts

Set up Account Contacts who are allowed to log into CONTROL PANEL to view and manage various items. Read the Knowledge Base article on Account Contacts and Contact Roles.
account contacs


Answer a question about your business to help us to improve your experience.

Click Finish to start using CONTROL PANEL to create users, enable services, etc.