Known Issues

  1. No severe issues out-of-the-box.
  2. These gateways don't have SIP ALG, and the SPI firewall doesn't interfere with Smarsh Hosted Services devices.

Resolution

  1. This step is only needed if you have or plan to purchase Polycom phones:
    1. The steps below can take your network offline for 5 minutes or longer.
    2. Please make sure to only do these changes at a time when you can afford to be offline.
    3. You will need to reboot all your phones, computers, and other devices after making the changes below.
      1. Sign in to Fiber using the email and password you use for your Fiber account.
      2. Select Network at the top-left corner. (If you don’t see it, click the navigation menu to display the selection.)
      3. In the settings pane, click Advanced; then click DNS.
      4. Select Custom for DNS Servers and enter:
        • DNS server 1: 8.8.8.8
        • DNS server 2: 8.8.4.4
        • DNS server 3: 208.67.220.220
      5. Click Apply.