Note: Effective June 1, 2018 we will remove the option to sell Email Continuity and Outlook Backup for Office 365 and effective October 1, 2018 we will be ending the life of those products.

To keep your mailflow after October 1, 2018, you will need to change your MX records. Read Microsoft Knowledge Base article to check correct MX records for your domain.

This feature availability depends on your plan.

This article describes how to use and manage Email Continuity for Office 365.

Email Continuity is a feature that allows you to prevent the Exchange mail data loss during the outage on Office 365 servers.

To install Email Continuity:

  1. Log in to CONTROL PANEL > Services > Office 365 > select Email Continuity
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  2. Protect users now > update mailboxes
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  3. Select one of the following options
    • Protect all Office 365 users
    • Specify Office 365 users to be protected
      • Choose users that would have Email Continuity option
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  4. Select if you want to enable Email Continuity for new users
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  5. Click Install Email Continuity button
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Manage domains

Email Continuity service requires Smarsh Hosted Services Email Security. All emails will be filtered by Email Security. Refer to our Knowledge Base article on Email Security For Exchange for more information.

To manage Email Continuity you would need to contact your DNS hosting provided in order to change the MX records for the domain.

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To find your MX records configuration: Log in to CONTROL PANEL> Services > Office 365 > Email Continuity > Domains > click on Learn more hyperlink next to your domain and correct MX values will show up.

The following syntax is used for the MX records:

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Refer to our Knowledge Base article on What is AN MX Record? What Is The Correct Syntax For MX Records? What Is Priority? for more information.

Once the MX records are updated select the option I confirm one of the following > click Save Changes button.
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Manage users

To manage users: Log in to $cpanel> Services > Office 365 > Email Continuity > Users.

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Select Update option to synchronize users list from Office 365.

Note: once Update option is selected, you would need to re-load the Email Continuity page to get refreshed information.

You can enable Enable Continuity service for the user: Select the checkbox near the user's name and email address > click on Save changes button.

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All users would need to fill alternate info that would be used during outage time to notify the users that the Account Administrator has enabled Emergency Event. Refer to our Knowledge Base article about Emergency Event for more details.

You can request the user to provide the alternate info by selecting the option Request alternate info near the user's name and email address.

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The user would receive an email with the request to provide alternate details and the instructions how to do it. Refer to our Knowledge Base article on Email Continuity For Office 365 (Users Guide).