Bring Your Own Phone (BYOP) is the ability to supply your own hardware devices for use with Smarsh Hosted Services's Hosted PBX service. The best feature and functionality computability is provided by Smarsh Hosted Services's Enhanced BYOP, which is achieved by utilizing the devices on the Approved Phone and Equipment list:

  • Cisco SPA112
  • Cisco SPA232D
  • Cisco SPA302D
  • Cisco SPA303
  • Cisco SPA504G
  • Cisco SPA525G2
  • Polycom IP331
  • Polycom IP7000
  • Polycom IP335
  • Polycom VVX201
  • Polycom VVX300
  • Polycom IP450
  • Polycom IP550
  • Polycom VVX310
  • Polycom IP560
  • Polycom VVX400
  • Polycom IP650
  • Polycom VVX410
  • Polycom IP5000
  • Polycom VVX500
  • Polycom IP6000
  • Polycom VVX600
  • Yealink W52P
  • Yealink T40P
  • Yealink T41P
  • Yealink T42G
  • Yealink T46G
  • Yealink T48G

Utilizing SIP devices with Hosted PBX service that are not on the Approved Phone and Equipment list is known as AnyPhone BYOP.

Instructions for activating an approved phone that WASN’T purchased from Smarsh Hosted Services

Once you have purchased service from Smarsh Hosted Services  to activate your phone(s) or equipment, there are two steps:

  1.  Enter the MAC address of each phone into the CONTROL PANEL 
  2.  Change the configuration server URL in the phone 

Steps to add the MAC address:

  1. Log into CONTROL PANEL 
  2. In the Services section, click on Voice Services and login to your Hosted PBX Admin Portal
  3. Click on the Activation tab
  4. Click on the Phone activation section 
  5. Enter the MAC address of the phone in the MAC address field associated with the phone you wish to activate

 MAC address

6. After entering all of the MAC addresses associated with their respective phones, click the Save Changes button

Polycom Phone Requirements for BYOP

Very old Polycom phones may not have the required firmware and certificates to be compatible with Enhanced BYOP. 

1. The phone has to have minimum firmware versions of BootROM (v4.3.0) and UC Software (v3.2.1) and must have a device certificate (see below for instructions): To check the BootROM, go to Menu -> Status -> Platform -> Phone -> BootROM) and older UC Software (Menu -> Status -> Platform -> Application -> Main -> Version)

Locating a Polycom Device Certificate:

    1. Press the Menu key, and then select Status > Platform > Phone.
    2. Scroll down to the bottom of screen.
    3. Make sure that either of the following message is displayed:
    • Device Certificate: Factory Installed
    • Device Certificate: Installed

 4.  The following messages indicates that the phone doesn’t have a device certificate:

    • Device Certificate: Not Installed
    • Device Certificate: Self-signed Device Certificate: Invalid

2. The phone has to be manufactured after the date listed in the table below. If the Polycom phone is not listed, there is no concern about its compatibility:

Platform Console Part # Revision Date
 SoundPoint IP 331  2201--12365--001  B    May 2009
SoundPoint IP 335 2201--12375--001 D October 2009
SoundPoint IP 550 2201--12550--001 L December 2009
  2201--12550--002 G December 2009
  2201--12551--001 K December 2009
  2201--12552--001 J December 2009
SoundPoint IP 560 2201--12560--001 J December 2009
  2201--12561--001 C December 2009
SoundPoint IP 650 2201--12630--001 K July 2009
  2201--12630--107 E July 2009
  2201--12651--001 F July 2009
  2201--12652--001 F July 2009
  2201--12660--001 E July 2009
SoundStation IP 5000 2201--30900--001  B March 2010
SoundStation IP 6000 2201--15600--001 M January 2010
SoundStation IP 7000 2201--40000--001 H January 2010
VVX 500 2201--44500--001 B December 2011

 

Configuring Polycom IP Phones:

1. Press the Settings button on your phone or navigate to the settings menu.

2. Select Advanced

3. Enter the password 456

 NOTE- (This is the default password for all Polycom phones. If your phone is used you may have to check with your prior service provider for the password or factory reset the phone)

4. Select Administrator Settings > Network Configuration > Provisioning Server > Server Type

5. Change this to HTTPS, and press OK.

6. Select Administrator Settings > Network Configuration > Provisioning Server > Server Address

7. Replace server address with http://cfgphone.com

8. Scroll to DHCP Menu > Boot server.

9. Change Boot server to Static.

10. Save your changes

11. Restart your phone by power cycling, once it restarts the phone will download its configuration from Smarsh Hosted Services and restart one or two more times. The phone will display its phone number & extension.

Configuring Polycom VVX Phones:

1. Press the Menu button on your phone or navigate to the settings menu.

2. Select Advanced

3. Enter the password 456

NOTE- (This is the default password for all Polycom phones. If your phone is used you may have to check with your prior service provider for the password or factory reset the phone)

4. Select Administrator Settings > Network Configuration > Provisioning Server > Server Type

5. Change this to HTTPS, and press OK.

6. Scrol to DHCP Menu

7. Select Boot Server > Press Check Mark > Press Right Arrow to select Static option. Press Check Mark to save.

8. Press Left Arrow (or the Back softkey) and scroll down to Server Address

9. Replace server address with https://config.svn.accessline.com/configServlet/Polycom

NOTE- (The address is case sensitive. Maintaining the same capitalization of the above address is critically important!)

6. Save your changes

7. Restart your phone by power cycling, once it restarts the phone will download its configuration from Smarsh Hosted Services and restart one or two more times. The phone will display its phone number & extension.

Configuring Cisco Desk Phones:

1. Press the Setup button on your phone or navigate to the settings menu 

2. Select Profile Rule

NOTE- (Cisco SPA 525G2 requires selecting Device Administration to locate the Profile Rule setting)

3. Enter an address of https://config.accessline.com:2443/configServlet/Cisco/$(MA).cfg

NOTE- (The address is case sensitive. Maintaining the same capitalization of the above address is critically important!)

4. Press the Resync button. If the phone does not restart on its own, perform a power cycle. Once it restarts the phone will download its configuration from Smarsh Hosted Services and restart up to two more times. The phone will display its phone number & extension.

Configuring Yealink W52 Phones:

  1. Connect to the base unit's web interface (default login and password are admin/admin unless it was changed by the previous provider).
  2. Verify the current firmware is 25.73.0.40 or above. If it is not, go to Phone > Upgrade to upgrade it.
  3. Go to Phone > Auto Provision > set Provisioning Server to "https://config.accessline.com:6716/configServlet/Yealink", press Confirm.
  4. Go to Security > Trusted Certificates > disable "Only Accept Trusted Certificates".
  5. From each handset, go to Settings > System Settings > Handset Reset.
  6. Register each handset with the base.

Configuring Yealink Desk Phones

Successfully bringing your Yealink Desk phones to Smarsh Hosted Services’s network will require working with our Cloud Voice Support team.

Configuring Cisco Cordless DECT Phones

Successfully bringing your Cisco DECT phones to Smarsh Hosted Services’s network will require working with our Cloud Voice Support team.

Configuring Cisco Fax Adapters

Successfully bringing your Cisco Fax Adapter to Smarsh Hosted Services’s network will require working with our Cloud Voice Support team.

Cisco Device Requirements for BYOP

All Cisco devices on the Approved Phone and Equipment list are Enhanced BYOP compatible, however for Cisco SPA 303 and Cisco SPA 504G at least firmware version 7.4.6 is required.

Model Compatability With Enhanced BYOP

Some phone models are similar enough to desk phones that would work normally as an Enhanced BYOP phone. The following phones have been tested and work as centrally managed phones on our network.

Phone Model Provision As... Notes
Cisco SPA508 Cisco SPA 504 This device will use the spa504 firmware
All 8 line keys do get populated and work for calling
No special provisioning needs.
Ciscp SPA514 Cisco SPA 504 This device will use the spa504 firmware
All 8 line keys do get populated and work for calling
No special provisioning needs.