Note: If you are unable to manage your personal Safe and Blocked Senders lists, contact your Account Administrator as it is most likely that you are not granted a permission to do so.

If User quarantine is chosen for handling incoming junk mail, end-users will have access to their personal Safe and Blocked Senders Lists. There are several ways how end-users can manage their personal Safe & Blocked senders lists:

Quarantine Area

End-users can access their Quarantine Area by clicking on the Manage quarantine email or Manage safe/blocked lists buttons from any of the Quarantine reports they get delivered to their mailbox. Alternatively, they can access it by logging in to My Services.

From Quarantine Area:

  1. Open Safe and Blocked senders tab
  2. Specify a sender or domain name
  3. Click Add
    Quarantine Area

From My Services:

  1. Login to My Services
  2. Click on Email Protection icon

Users can download Safe/Blocked senders list in .TXT format.

Safe

And upload the Safe/Blocked sender list by .CSV and .TXT file. Once the file is uploaded, you would need to select Merge with my safe/blocked sender list or Overwrite my blocked sender list option:

Safe

Notes:

  • Users can view account-wide senders list by opening the Your organisation's sender list
  • Depending on the default end-users' permissions set up by Account Administrator, IP addresses can be added to Personal Safe and Blocked Senders lists
  • Correct syntax for Personal senders list:
    Email address - test@domain.com
    Domains - domain.com OR *@domain.com
    Subdomains - *@*.domain.com, *.com 

Mailbox level

Outlook

Users can use the Junk E-mail folder to manage their personal Safe&Blocked senders lists. 

In Outlook navigate to Junk > Junk E-mail Options > Safe Senders/Blocked Senders.

Read the Knowledge Base article Outlook Junk Mail Filter for more details.

Note: Outlook for Mac 2016 does not provide Junk E-mail options.

Important: We strongly advise avoid whitelisting your own domain name to avoid SPAM issues.
Read the Knowledge Base article Best Practicies To Minimize Spam for more details.

OWA 2016:

  1. Navigate to Settings > Options> under Accounts section select Block or allow

  2. Select Automatically filter junk email
  3. Specify a sender or domain name and click '+' sign
  4. Click Save

OWA 2013 :

  1. Navigate to Settings > Options > Block or Allow.

  2. Select Automatically filter junk email
  3. Specify a sender or domain name and click '+' sign
  4. Click Save
    OWA2013

OWA 2010:

  1. Navigate to Options > See All Options > Block or Allow.
  2. Select Automatically filter junk e-mail
  3. Specify a sender or domain name and click '+' sign
  4. Click Save
    OWA2010

OWA 2007:

  1. Navigate to Option in the upper-right corner > Junk E-Mail.

  2. Select Automatically filter junk e-mail
  3. Specify a sender or domain name and click '+' sign
  4. Click Save