With use of personal Safe and Blocked Senders lists, end-users can whitelist and blacklist specific entries (e.g. email addresses, domains, IPs) if given a permission to do so. When the entry is added to either of the lists, a corresponding action will be applied to an email sent from the sender in question.

Important: If the entry is blacklisted or whitelisted on the same level, policy level or end user level, then Safe Senders list overrides Blocked Senders List. However, if the entry is blacklisted or whitelisted on different levels, Blocked Senders list overrides Safe Senders list.

There are several ways how end-users can manage their personal Safe & Blocked senders lists:

While the first option is available only if User quarantine is chosen for handling incoming junk mail on the account-wide level, the second one can be used by all end-users regardless of the Email Protection message routing settings chosen by Account Administrator.

Quarantine Area

Note: If you are unable to manage your personal Safe and Blocked Senders lists, contact your Account Administrator as it is most likely that you are not granted a permission to do so.

End-users can access their Quarantine Area by clicking on the Manage quarantine email or Manage safe/blocked lists buttons from any of the Quarantine reports they get delivered to their mailbox. Alternatively, they can access it by logging in to My Services.

From Quarantine Area:

  1. Open Safe and Blocked senders tab
  2. Specify a sender or domain name
  3. Click Add
    Quarantine Area

From My Services:

  1. Login to My Services
  2. Click on Email Protection icon

Users can download Safe/Blocked senders list in .TXT format.

Safe

And upload the Safe/Blocked sender list by .CSV and .TXT file. Once the file is uploaded, you would need to select the Merge with my safe/blocked sender list or Overwrite my blocked sender list option:

Safe

Notes:

  • End-users can view account-wide senders list by opening the Your organisation's sender list
  • Depending on the default end-users' permissions set up by Account Administrator, IP addresses can be added to Personal Safe and Blocked Senders lists
  • Correct syntax for Personal senders list:
    Email address - test@domain.com
    Domains - domain.com OR *@domain.com
    Subdomains - *@*.domain.com, *.com 

Mailbox level

Outlook

Users can use the Junk E-mail folder to manage their personal Safe&Blocked senders lists. 

In Outlook navigate to Junk > Junk E-mail Options > Safe Senders/Blocked Senders.

Read the Knowledge Base article Outlook Junk Mail Filter for more details.

Note: Outlook for Mac 2016 does not provide Junk E-mail options.

Important: We strongly advise avoid whitelisting your own domain name to avoid SPAM issues.
Read the Knowledge Base article Best Practicies To Minimize Spam for more details.

OWA 2016:

  1. Navigate to Settings > Options> under Accounts section select Block or allow

  2. Select Automatically filter junk email
  3. Specify a sender or domain name and click '+' sign
  4. Click Save

OWA 2013 :

  1. Navigate to Settings > Options > Block or Allow.

  2. Select Automatically filter junk email
  3. Specify a sender or domain name and click '+' sign
  4. Click Save
    OWA2013

OWA 2010:

  1. Navigate to Options > See All Options > Block or Allow.
  2. Select Automatically filter junk e-mail
  3. Specify a sender or domain name and click '+' sign
  4. Click Save
    OWA2010

OWA 2007:

  1. Navigate to Option in the upper-right corner > Junk E-Mail.

  2. Select Automatically filter junk e-mail
  3. Specify a sender or domain name and click '+' sign
  4. Click Save