This article describes Office Apps installation and Sign In process on Windows and Mac machines. Read Knowledge Base article on How to Sign In to Office Apps On ActiveSync Devices? for instructions how to setup and sign in on mobile devices. 

Install Office Apps for Windows

Sign In to Smarsh Hosted Services Office Apps for Windows

Install Office Apps for Mac

Installation Errors

Switch Accounts and Sign Out

Install Office Apps for Windows

  1. Download Office Apps. Read Knowledge Base article on Office Apps End User Download Instructions And System Requirements for more details.
  2. Run the .EXE file, and allow it to make changes to your computer. 
  3. Wait until Office prepare everything for installation. When done you may Sign In to Office with your Office Apps login and password, or you may close the pop-up and sign in later.
    Note: Office starts installation at the background. You will see a prompt window in the right-bottom corner with installation progress.
    Installing
  4. On Welcome screen click Next. You may Sign In to Office with your Office Apps login and password on this step, or you may cancel and sign in later by clicking No thanks, maybe later.
    welcome
  5. Accept Licence agreement, and follow further prompts.
    license
  6. Click All done when you see You're good to go window. The installation is completed.
    Good

Sign In to Office Apps for Windows

If you did not sign in to Office Apps during installation, you may do this anytime from any installed App.

  1. Open Microsoft Office App. It would ask you to Activate Office. If it did not ask, click on Sign In to Get Most of out of Office in the right-top corner.
    signIn
  2. Type in your Office Apps login > Next.
  3. Type in your Office Apps password > Sign In.
    Active

Read Microsoft Office tutorials and watch videos for more information about Apps for Windows:

Install Office Apps for Mac

  1. Download Office Apps. Read Knowledge Base article on Office Apps End User Download Instructions And System Requirements for more details.
  2. Run .DMG file to initiate installation.
  3. Follow the installation steps.
  4. Accept the Licence Agreement and enter your Mac password.
    Mca1
  5. Specify Install Location for Office and follow further intallation steps.
    Mac2

Note: it is not possible to install Office Apps togither with Office 2015. In order to install Office Apps you need to uninstall Office 2015.

Read Microsoft Office tutorials and watch videos for more information about Apps for Mac:

Installation Errors

We found a problem! indicates you already have some Microsoft products installed which prevent Smarsh Hosted Services Office Apps to be installed. Remove specified programs or download another version of Smarsh Hosted Services Office Apps (e.g. 32-bit instead of 64-bit).

Problem

Please free up some disk space indicates you do not have enough disk space available for installation. Free some disk space to continue.

Read Microsoft Office support article on Troubleshoot Office installation with Office 365 for business if you face any other issues.

Note: after the the installation you will be asked to log in to Microsoft Office portal. If your onmicrosoft.com credentials do not work on the page go to https://portal.office.com and try again.

Switch Accounts and Sign Out

Office allows you to connect few accounts to one Office package. In order to add second account click on Switch Account Add Account > follow Sign In steps described above.
Swtich

To Sign Out from Office click on Switch Account > Sign Out > Sign Out next to necessary account > confirm Sign Out action.
SignOut

You will get a prompt >click Yes to Sign out.

Read Microsoft Office article on Why can’t I start my Office 2013/2016 application? if you face any issues after the installation.