This article describes the process of resetting Office Apps password for a user.

There are two options to reset Office Apps password for a user:

Note: no notification is sent about the password reset event.

Office Apps Password reset instructions for administrators

To reset the Office Apps password for a user, navigate to Services > Smarsh Hosted Services Office Apps and click Reset Office Apps password.

In the password reset window, you need to specify the new password and click Reset Password.

Office Apps Password reset instructions for admins

Office Apps Password reset instructions for end-users

To reset the Office Apps password as an end-user, login to My Services, and navigate to Smarsh Hosted Services Office Apps.

In the password reset window, you need to specify the new password and click Reset Password.

Office Apps Password reset instructions for end-users

Password requirements:

  • Password length: 8-16 characters
  • Password complexity: Must contain 3 of the following: capitals, letters, numerals, and special characters

Note: By default, Office Apps passwords are set to expire in 365 days and will require to be reset. If you wish to set in to never expire - contact Smarsh Hosted Services in order to submit a request for it.