Known Issues

  1. SIP ALG is enabled by default on most models. 
    • Many models require a firmware update to add the option to disable SIP ALG.
  2. DNS proxy/relay is enabled by default on most models.
    • It needs to be disabled to prevent intermittent registration failures on Polycom phones.
    • Many models require a firmware update to add the option to disable DNS proxy/relay.
  3. We need more information on these routers to find out if the other basic router requirements can be made on these routers.
    • Please contact Smarsh Hosted Services Voice Technical Support so we can better document other necessary changes that need to be made to these routers.

Resolution

  1. This article does not apply to the FVS318, FVS338-series, or FVS-124G Firewalls.
    • It also does not apply to Prosafe or Prosecure switches.
  2. We need more information on these routers to find out if the Router/Gateway Requirements can be made on these routers.
    • Please contact Smarsh Hosted Services Voice Technical Support so we can better document other necessary changes that need to be made to these routers.
  3. Upgrade the router's firmware to the latest version if you do not have the options to apply the needed Router/Gateway Requirements.