Known Issues

  1. This stub article exists to document how the latest firmware version 1.0.45NA as of 4/2/14 does allow disabling DNS relay/proxy, which causes DNS lookup timeouts on Polycom phones.  That setting needs to be disabled to prevent intermittent or frequent phone registration failures.
  2. Therefore, we do not recommend this router since it's compatibility can be hit or miss, depending on what firmware version you are using.
  3. This routers also come with SIP ALG enabled by default.
  4. Also WAN Pings is disabled by default, which is an optional setting that is needed to allow the router to respond to our Call Quality Monitoring and Troubleshooting Ping Server.

Resolution

  1. Perform the changes in the article Netgear: Instructions For Many Netgear Routers.
  2. If SIP ALG and DNS proxy/relay still cannot be disabled after making the changes and upgrading the router's firmware:
    • Then you will need to replace your Netgear router with a different serviceable or recommended router if you do not have one already.
    • Smarsh Hosted Services cannot setup the new router for you, but your IT or the manufacturer of your new router can help you. 
    • They will need to move settings from the old to the new router to ensure your computers and other devices on the network work properly.