This article describes the process of In-Place migration from Exchange 2013 to 2016/2019.

Migration pre-requisites:

  • Autodiscover records must be present for each domain on the account and point to source account autodiscover host
  • Users must have Outlook 2010 SP2 or higher for Exchange 2016 migration and Outlook 2013 and higher for Exchange 2019 to finalize the migration

End-user experience:

  • Migration of passwords
  • Outlook profile reconfigures automatically and mailbox data doesn't need to be re-downloaded
  • No mailflow interruption during cutover
  • Mobile devices need to be reconfigured after cutover, end-user instructions are provided

Following services are manually migrated to Exchange 2016/2019:

  • SharePoint
  • DirectoryLink
  • Exchange Policies: ActiveSync/BlackBerry/Retention/Password
  • Company Disclaimer
  • Group Chats in Skype for Business Enterprise
  • Outlook Backup files and Backup schedules
  • Public Folders over 50 Gb in size
  • Mail-enabled property for the public sub-folders
  • POP/IMAP Mailbox Data
  • App ID Enterprise

An assigned Migration Concierge from dedicated migrations team will assist with the above.

Following services cannot be migrated to Exchange 2016/2019:

  • Message Mirror: data can be exported or migrated to Email Archiving service prior in-place migration

To initiate In-place Migration contact your Account Manager or Sales team.

Once In-place Migration Wizard is enabled on your account you can start migration by navigating to CONTROL PANEL > Services > In-place Migration.

In-Place Migration Start

In-Place Migration wizard walks you through the migration in step-by-step manner. You can find more information about each stage of the migration below:
Step 1: Check services    
Step 2:  Learn more about migration    
Step 3:  Prepare for data migration    
Step 4:  Data migration    
Step 5:  Cutover
Step 6:  Configure email    
Step 7:  Finish  

Step 1: Check services    

You will see the preselected plan that includes most of your current services and some new. The plan can be changed after the migration is complete. You will be charged for the new plan on the 1st day of the month after the migration.


Step 2: Learn more about migration

You can find out more about the services that will not be migrated. If you need to keep data from the services you need to back them up. Click on the links to see the info about the ways to back up the services.

Note: the services that cannot be migrated will be uninstalled.


Step 3: Prepare for data migration

Important: after this step, it is not possible to cancel the migration process.

You need to make sure that:

  • Autodiscover records are in place for the domains
  • End users have Outlook client version 2010 SP2 or higher for Exchange 2016 and Outlook 2013 for Exchange 2019. Read the Knowledge Base article on Exchange Versions And Compatible Clients for more information about compatible clients

DNS and Outlook

Note: it is recommended that you don't make any changes to the account during the migration.

Step 4: Data migration

Objects are created on the new account and data migrated alongside with services.

Data migration

Note: ETA for Data migration depends on the size of the account.

Once the data migration is completed you are prompted to confirm that you are ready for cutover.

Ready for cutover

Step 5: Cutover

During the Cutover the account cannot be managed via CONTROL PANEL only the migration wizard is available in the control panel at this step. End users will not be able to sign in to My Services. Contact Migration Concierge if you need to make any changes on the account or backup services that cannot be migrated.


Step 6: Configure email

Also on this step you have the ability to provide users with instructions for reconfiguring their mobile devices by sending them how-to email. A preview of the email is available.

Skype for Business or Lync clients need to be reconfigured at this step to use new Skype for Business server. Read the Knowledge Base article on Getting Started With Skype for Business for Windows for more information.

Step 7: Finish