- These routers do not have a web UI. Instead, Apple provides a program called Airport Utility that you have to install on a Mac or PC to configure these routers.
- By default, DNS relay/proxy is enabled on the Airport routers, causing intermittent phone registration failures on Polycom phones.
- The steps below are only required if you have or plan to purchase Polycom phones.
- These steps will take your computer and phones offline or 5 minutes or longer.
- You will need to reboot all network devices after the changes are done.
- Make sure only to do the steps below when you can afford to take your network offline temporarily.
- Use a computer that's on the same network as your phones.
- See if Airport Utility is installed on your computer. It's a program Apple provides that's needed to configure your Airport router.
- Open up the Airport Utility > It should list the Airport router to the left > Select it and enter in the router password.
- If you don't know the password, contact your IT or whoever orignally setup the router.
- Click on Internet > TCP/IP > Change the DNS Server(s) to 188.8.131.52 and 184.108.40.206
- If you don't see any DNS options under the TCP/IP page > click on DHCP.
- If there are no places where you can change the DNS on this page, then you or your IT will need to replace the Airport router with a recommended or serviceable one.
- Smarsh Hosted Services cannot help replace and configure the new router for you, but your IT or the manufacturer of your new router can.
- They will need to move settings from the old to the new router to ensure your computers and other devices on the network work properly.