This article answers some of the most frequently asked questions about ConnectID.

Q: Do administrators have access to end-user credentials?

A: No, end-user credentials are encrypted and stored on the server. No one, including Support team, has access to them. Only end-users can modify/remove credentials via their portal or using browser extensions.

Q: What browsers are supported?

A: Currently the supported browsers are:

  • Internet Explorer (9+, not in compatibility mode)
  • Chrome
  • Firefox
  • Safari

Internet Explorer in compatibility mode (and versions older than IE9) and Opera are not supported.

Q: Can Administrators or users manage/edit the Categories in ConnectID?

A: No, the categories are pre-created and non-editable at this time.

Q: What basic steps can be taken if ConnectID is not working?

A: There are some troubleshooting steps that can be performed:

  • Clear browser cache, delete all history and cookies
  • Remove and re-install browser extension
  • Make sure IE is not running in compatibility view
  • Port 443 must be open

Q: The user cannot log in to the ConnectID Portal and is prompted for additional verification. Where can the user obtain this verification information?

A: If the user is being asked for verification information on login to the ConnectID Portal, it means that two-factor authentication has been enabled for the user and the verification information can be retrieved via one of the available authentication methods. Read the Knowledge Base article on ConnectID: Two-factor Authentication for more information.