This article answers some of the most frequently asked questions about ConnectID.
Q: Do administrators have access to end-user credentials?
A: No, end-user credentials are encrypted and stored on the server. No one, including Support team, has access to them. Only end-users can modify/remove credentials via their portal or using browser extensions.
Q: What browsers are supported?
A: Currently the supported browsers are:
- Internet Explorer (9+, not in compatibility mode)
Internet Explorer in compatibility mode (and versions older than IE9) and Opera are not supported.
Q: Can Administrators or users manage/edit the Categories in ConnectID?
A: No, the categories are pre-created and non-editable at this time.
Q: What basic steps can be taken if ConnectID is not working?
A: There are some troubleshooting steps that can be performed:
- Clear browser cache, delete all history and cookies
- Remove and re-install browser extension
- Make sure IE is not running in compatibility view
- Port 443 must be open
Q: The user cannot log in to the ConnectID Portal and is prompted for additional verification. Where can the user obtain this verification information?
A: If the user is being asked for verification information on login to the ConnectID Portal, it means that two-factor authentication has been enabled for the user and the verification information can be retrieved via one of the available authentication methods. Read the Knowledge Base article on ConnectID: Two-factor Authentication for more information.