This article answers some of the most frequently asked questions about ConnectID.

Do administrators have access to end-user credentials?

No, end-user credentials are encrypted and stored on the server. No-one, including Support team, has access to them. Only end-users can modify/remove credentials via their portal or using browser extensions.

What browsers are supported?

Currently the supported browsers are:

  • Internet Explorer (9+, not in compatibility mode)
  • Chrome
  • Firefox
  • Safari

Internet Explorer in compatibility mode (and versions older than IE9) and Opera are not supported.

Can Administrators or users manage/edit the Categories in ConnectID?

No, the categories are pre-created and non-editable at this time.

What basic steps can be taken if ConnectID is not working?

  • Clear browser cache, delete all history and cookies.
  • Remove and re-install browser extension.
  • Make sure IE is not running in compatibility view.
  • Port 443 must be open.

The user cannot log in to the ConnectID Portal and is prompted for additional verification. Where can the user obtain this verification information?

If the user is being asked for verification information on login to the ConnectID Portal, it means that Two-factor Authentication has been enabled for the user and the verification information can be retrieved via one of the available authentication methods. Read the Knowledge Base article on ConnectID: Two-factor Authentication for more information.