This article covers process of setting up an Exchange account in Mozilla Thunderbird mail client, which is not supported in Smarsh Hosted Services environment.

Note: In Thunderbird mail client you can connect to your Exchange account only via POP/IMAP protocol.

When you set up the client you need to navigate to Manual Config and use following settings:

Thunderbird Setup Instructions

For Incoming mail:

  • Email Protocol: IMAP
  • Server hostname: Your Incoming Mail server name. You can find the server name in CONTROL PANEL under Home > Exchange Servers & Settings > Incoming Mail (POP/IMAP).
  • Port: 993
  • Security Protocol: SSL/TLS
  • Authentication: Normal Password

For Outgoing mail:

  • Email Protocol: SMTP
  • Server hostname: Your Incoming Mail server name. You can find the server name in CONTROL PANEL under Home > Exchange Servers & Settings > Outgoing Mail (SMTP).
  • Port: 587
  • Security Protocol: STARTTLS
  • Authentication: Normal Password
  • Username: Full email address

Important: For POP/IMAP mailboxes on Exchange accounts you can find the server name in CONTROL PANEL > Services > POP/IMAP Email > Instructions