Original Article ID: 3420


The purpose of this article is to show all the ways to answer a call on the yealink W52 Handset


This article applies to:
Yealink W52

This article 
does not apply to:
Any other phones / devices


You can answer a call in three ways:

  • Using the earpiece
  • Using the speakerphone
  • Using the headset

*** Note: You can ignore an incoming call by pressing the Silence soft key or reject an incoming call bypressing the on-hook key.

You can also activate Do Not Disturb mode on a per-line basis to reject all incoming calls of the specified line.


Answering When Not on Another Call:

In all cases, the active call will appear on the LCD screen showing call duration and destination.


To answer a call using the earpiece:

  1. Press  or the Accept soft key.

To answer a call using the speakerphone mode:

  1. Press  .

To answer a call using the headset:

  1. With a headset connected, press the Accept soft key.


Answering when on Another Call:

If you are during an active call, an incoming call arrives on the handset, do the following:

  1. Press  ,  ,  or the Accept soft key.

The incoming call is answered, and the original call is placed on hold.


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