The purpose of this article is to explain how to access voicemail from the Yealink W52 Handset

This article applies to Yealink W52 only.

You can leave voice mails to someone else. You can also receive and listen to voice mails via the handset. Voicemail feature ensures that you will never miss any important messages. When receiving a new voice mail, the icon appears on the LCD screen with the number of unread voice mails, and the message key LED flashes red.

Note: Voicemail feature is not available on all servers. Contact your system administrator for more information.

To leave a voice mail:

You can leave a voice mail to someone else when he or she is busy or inconvenient to answer the call. Follow the voice prompts from the system server to leave a voice mail, and then hang up.

To configure the voice mail access code via the handset: 

1. Press okto enter the main menu.

2. Select orange > then Set Voice Mail.

    The LCD screen displays the lines assigned to the handset as incoming lines and outgoing lines simultaneously, and the number of voice mails for each line.

3. Press left arrowor Right arrow to highlight the desired line, and then press the Select soft key.

4. Press up arrowor Down arrow to select Enabled from the Status field.

5. Enter the voice mail access code in the Number field.

6. Press the OK soft key to accept the change or the Back soft key to cancel.

To configure fast access for voice mail via the handset:

You can configure fast access to connect straight to the voice mails of the desired line by long pressing the digit key 1 without having to scroll through the menu when the handset is idle.

1. Press okto enter the main menu.

2. Select orange then Set Key 1.

    The LCD screen displays the lines assigned to the handset as incoming lines and outgoing lines simultaneously.

3. Press up arrow or Down arrow to highlight the desired line and press the Select soft key. 

    The radio box of the selected line is marked.

 

To listen to the voice mail using the menu via the handset:

1. Press ok to enter the main menu.

2. Select oranget hen Play Message.

    The LCD screen displays the lines assigned to the handset as incoming lines and outgoing lines simultaneously, and the number of voice mails for each line.

3. Press up arrow or Down arrow to highlight the desired line, and then press the Select soft key.

    The handset dials out the voice mail access code using the selected line automatically.

4. Follow the voice prompt from the system server to listen to your voice mails.

 

To listen to the voice mail via fast access via the handset:

1. Long press dialdap voicemail when the handset is idle.

    The handset automatically dials out the voice mail access code using the line you selected when configuring fast access for voice mail.

2. Follow the voice prompt from the system server to listen to your voice mails.

     You can also listen to the voice mail by pressing dialpad envelope to enter the Messages & Calls screen. Select the desired line and press the Select soft key.

Note: Before listening to the voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the icon will disappear from the screen.