You can access your ShareSync content via ShareSync Web. There are several ways to navigate there:

  1. Via ShareSync app in system tray (you will be single-signed on, without having to enter credentials again)
  2. Through  My Services  end-user portal > ShareSync
  3. From the ShareSync Login page here

Note: If you see the following 2FA prompt, this means that two-factor authentication is enabled for you by the administrator:
2fa Read the knowledge base article on How To Use Two-Factor Authentication To Access Elevate or ShareSync for more information

Supported Browsers:

  • Chrome
  • Internet Explorer (10 and higher)
  • Edge
  • Mozilla FireFox
  • Opera
  • Safari

ShareSync Web General Overview:

Web client overview

You can view and manage content of the following synchronized top-level folders in ShareSync Web:

  • My ShareSync
  • Desktop
  • Documents
  • Downloads
  • Music
  • Pictures
  • Videos

Note: Desktop and Documents folders are empty if you have not enabled backup & sync of these folders on the Desktop app. Read the Knowledge Base article on ShareSync: Backup Policy (End-Users Guide) for more information.

You can also view detailed folder properties information including: owner, location, content size (both live and deleted), versions total size, amount of items (both live and deleted), created date, shared with, user’s permissions. To view folder properties, right-click on the folder > click Properties.Folder properties in Web Client

You may copy files and folders from one location to another. Right-click the folder > click Copy > select a destination folder > click Copy again.

Copy Folder

Note: Only the latest version of the live files will be copied, so version history and deleted files will not be copied. Copy is available both for single file/folder and as a bulk operation. To select several objects use

  • CRTL+Click or Shift+Click on Windows
  • CMD+Click or Shift+Click on Mac

You can manage ShareSync Web view by using sort and filter options:

  • Sort by Name, Date and Size is available
  • Click Recents to display the last 20 files that were added or edited by the user. Files will be removed from Recents once deleted or permission to a parent folder is evoked.
  • Click Followed to filter only folders you are following
  • Click Deleted items to show files and folders that were deleted but can still be restored. Deleted items show up in gray.
  • Click Quarantined files to view infected files. You may mark files as ok or delete them.

Along with managing existing files and folders, you can also upload new files and create new folders. Upload and download progress bar is available:

Progress bar Progress bar2

To view the details, click on the arrow button.

Detailed view

Note: files and folders can be uploaded using Drag'n'drop mechanism. Folder structure is kept intact. Limitations are:

  • folder upload using Drag'n'drop mechanism is supported only in Chrome at the moment
  • files cannot be uploaded into shared folders with View permissions using Drag'n'Drop
  • IE9 is not supported

Uploads/downloads can be canceled one-by-one from the full file list or if you click Cancel on the notification.

Note: if you Cancel upload from the notification during the upload of multiple files:

  • files uploaded before cancellation will be uploaded
  • a file being uploaded during cancellation and all files after it in the queue will be removed from the queue

Cancelled task

Downloaded files are saved to the browser Downloads folder.

You can perform the following actions with files and folders shared with you:

  • folders: manage collaborators, follow folder updates, leave folder share
  • files: download files, view and restore previous versions, lock files for editing, delete files (if you have enough permissions)

ShareSync Web Client Localization

ShareSync Web Client can be displayed in the language of the end-user.

If default locale of the browser is set to English (US), English (UK), German, Italian, Dutch, Spanish, Japanese or French translated verbiages are displayed, date format is aligned to particular culture. We use particular list of regions to adjust date formatting: en-US, en-GB, de-DE, it-IT, nl-NL, es-LA, ja-JP, fr-CA. For all other regions we fall back to the one listed.

ShareSync Web Client is being loaded in browser and detects locale of the browser it is called from.

Notes:

  • If locale  is detected and supported by Web Client, translated verbiages will be displayed.
  • If there is a list of preferred locales in browser, supported locale with the highest rank among preferred should be picked.
  • If locale is detected but not supported or not detected, default verbiages in English will be displayed.
  • The same behavior is expected if incognito mode is used. 
  • For ShareSync language is selected automatically, there is no option to change language manually (only in browser settings).

For instructions on changing your language in commonly used browsers check links listed below: