Note: Admin File Management is a chargeable service. Visit your Account > Plan & Pricing page for more information.

Admin File Management allows administrators to view and manage all content belonging to Active and Decommissioned (Regular and External) users on this account.

To manage user's data administrator should be granted Admin File Management role.
role
For more details, refer to the Knowledge Base article om Account Contacts and Contact Roles. 

All administrators with proper role can manage decommissioned user's data. To manage data of active users, log in to CONTROL PANEL and navigate to Services > ShareSync > Policies > Security Policy.

Services > ShareSync

To access Admin File Management, navigate to Services > ShareSync > Manage & Restore File. Click on the Login to ShareSync as Admin button:

Admin File Management interface allows to sort users with filters (either by name or by user type):

Admin File Management interface

In the Web-interface, Admin can perform the following operations:

    • enter end-user file space and see all content with the same level of permission as the user
    • create, share, leave share, delete, permanently delete, restore folders in end-user file space
    • can download, upload, delete, permanently delete, restore files in end-user file space

files

All Admin’s actions will be logged in the Activity feed.

Note: Admin cannot share end-users folders with external collaborators.