To install ShareSync for Mac:

Download ShareSync application for Mac. You can download it from CONTROL PANEL > Services > ShareSync > Downloads or CONTROL PANEL > Home > Downloads. ShareSync application for Mac is also available here. 

Run the pkg file. The installation wizard window will pop up and follow the steps in the wizard:

  1. Click Continue to begin the installation
  2. Click Continue > Agree to accept the license agreement. It can also be saved or printed.
  3. Click the Change Install Location button (if needed) to change the install location. Click Install and wait while the package scripts are running
  4. Wait till the package is installed > click Continue
  5. Click Close
    Install steps
  6. Launch ShareSync. Enter your login and password > click Log In. Your ShareSync folder is ready to use.
    Enter login and password

    Note: If you see the following 2FA prompt, this means that two-factor authentication is enabled for you by the administrator:
    2fa Read the knowledge base article on How To Use Two-Factor Authentication To Access Elevate or ShareSync for more information

  7. Select device type > click Continue
  8. Select ShareSync location > click Continue
  9. Select folders to sync > click Open ShareSync
    Select folders

To upgrade ShareSync for Mac:

  1. Close ShareSync application.
  2. Run the installation of new client on the top of the existing client.

To uninstall ShareSync for Mac:

Refer to the Knowledge Base Article on uninstallation process for up to date instructions.

ShareSync Mac Client Localization

ShareSync Mac Client can be displayed in the language of the end-user.

Important: only desktop apps with 3.X versions are updated automatically to support Operating System (OS) language.

If default locale of OS is set to English (US), English (UK), German, Italian, Dutch, Spanish, Japanese or French translated verbiages are displayed, date format is aligned to particular culture. We use particular list of regions to adjust date formatting: en-US, en-GB, de-DE, it-IT, nl-NL, es-LA, ja-JP, fr-CA. For all other regions we fall back to the one listed.


  • For ShareSync language is selected automatically, there is no option to change language manually. Language switcher will be available in later updates. To change ShareSync locale adjust OS settings.
  • If locale  is detected and supported by Desktop Client, translated verbiages will be displayed.
  • If locale is detected but not supported or not detected, default verbiages in English will be displayed.
  • ShareSync Web will open with locale passed from Desktop App if Web App supports passed locale, otherwise English verbiage is displayed.