The Click-to-Call add-on integrates the Hosted PBX service with Microsoft Lync 2010. Users can click the Call button in MS Lync to automatically dial a selected contact.

You may use Hosted PBX and/or Lync with or without Click-to-Call feature.

If you want a user to use Click-to-Call please make sure these requirements are met:

  • Both Lync and Hosted PBX must be enabled in the user settings. Read the Knowledge Base article on Adding users to Hosted PBX for more information.
  • Lync 2010 must be installed.

Note: Click-to-Call will not work if more than one phone device is set up using the same device ID (this includes SIP clients for wireless phones, softphones and IP phones). Please create a separate device ID for each phone you are using. Read the Knowledge Base article on How do I configure an IP phone? for more information.

To enable Click-to-Call for a user:

  1. Navigate to CONTROL PANEL > Services > Manage Users > Hosted PBX tab.
  2. Select the Click-to-Call box.
  3. Click Proceed at the bottom of the page and Confirm charges.

OR

  1. Navigate to CONTROL PANEL > Services > Manage Users > Lync Secure IM tab.
  2. Select Click-to-Call box.
  3. Click Proceed at the bottom of the page and Confirm charges.

To make a call using Lync:

  1. Find the contact name in Lync 2010.
  2. Click the call button to the right.