This article covers the following topics:

Q: How do I know how many phone lines are enough for me?

  • If you have an account already, please contact your account representative. 
  • Read the Knowledge Base article on VoIP Bandwidth Requirements

Q: Can I order an additional phones and phone numbers as my business grows?

  • Yes. Each phone comes programmed with its own direct dial number. You can also order phone numbers not attached to hardware for added flexibility!

Q: May I order just the Hosted Phone Service now, and add additional features later?

  • You are welcome to place an order for hardware and lines of service, then add onto that at a later time.

Q: May I add/cancel local or remote market numbers?

  • You may order up to 5 additional local or remote market numbers for a modest monthly price. You may also cancel them anytime you wish.

Q: May I add/cancel toll-free numbers?

  • You may order as many toll-free numbers as you wish. You may also cancel them as you wish.

Q: May I add/change/cancel Directory Listings?

  • You may order up to 5 Directory Listings, for a modest monthly price, and a one-time activation fee. You may also cancel them as you wish.

Q: Can I change the outbound identifying number (“caller ID”) associated with my service?

  • Yes. Hosted Phone Service customers may change the outbound caller ID for each of their phones through the Admin Portal web interface.

Q: Can I use an alarm system with your phone system and service?

  • No. Hosted Phone Service does not support connection to alarm systems. You will need to obtain a landline from your local telephone company for the purposes of connecting your alarm system.

Q: Can the Auto Attendant take a message if all lines on my phone system are busy?

  • Yes. The Auto Attendant comes with an online voicemail box. You may log in to the Auto Attendant to configure the system to direct callers to this online voicemail box. 

Q: Can I use a credit card Point of Sale (“POS”) machine with your phone system and service?

  • No. Hosted Phone Service does not support POS machines like credit card devices or postage meters.
  • Many credit POS service providers can provide internet-based systems that do not use phone landlines.
  • If your POS service provider does not provide internet-based machines, you will need to obtain a landline from your local telephone company for purposes of connecting your credit card POS machine.

Q: Do the phones require a power supply?

  • Yes. If you choose to use them with the wireless adapter, then one power cord supplies power to both the phone and the adapter.

Q: Can I use your phones wirelessly?

  • Yes. We will need to provide you with the necessary hardware (wireless transmitters and adapters).