It is not enough to add your domain to your Smarsh Hosted Services account (although it is a necessary step). Because Smarsh Hosted Services is not a Domain Registrar, there is an additional step to be made on your part.

  • If the domain has not been purchased yet, you will need to contact the Domain Registrar and purchase the domain name. It usually takes 12-24 hours to complete domain name registration. For more information on domains and registration in general, refer to Internic's FAQ.
  • If your domain name has already been registered, you will need to transfer it. Read the Knowledge Base article on 
    How do I transfer my domain from another host? for more information.