A toll-free number is a special telephone number, in that the called party is charged the cost of the calls by the telephone carrier, instead of the calling party.

If you would like to have a toll-free number:

  1. Contact your admin to request a toll-free number for your account.
  2. Select a number from a list of numbers provided.
    The following area codes are available for request: 888, 877, 866, 855.
    The 800 prefix is not available, but you can port your existing 800 number. Read the Knowledge Base article on How can I port my local phone numbers? for more information.
  3. After the request is completed, you will be able to assign the number to a user or Voice Menu in CONTROL PANEL. Read the Knowledge Base article on How to set up user phone numbers for more information.