This article applies to Exchange mailboxes only.

This article describes the steps for setting up an email account on a device with the Android OS (illustrated by creating an IMAP account on a Samsung Galaxy).

  1. Go to Settings > Accounts section > Add Account  then tap Email.
  2. On the Set up email screen add the following information:
  • Email Address – The user’s email address.
  • Password – The user's mailbox password

      3. On the next screen and then select IMAP.

      4. Incoming Mail Server:

    • Username – The user's email address.
    • Password – The user's mailbox password.
    • IMAP server*- Enter your POP/IMAP mail server
    • SSL (Accept all certificates)
    • Port: 993

       5. Outgoing Mail Server:

    • SMTP server* – Enter your outgoing mail server.
    • Security type: TLS (Accept all certificates)
    • Port: 587 or 465
    • Require sign-in: checked
    • Username – The user's email address.
    • Password – The user's mailbox password.

       6. Account options:

  • Select how often you want to synchronize with email server.
  • Select if you want to syncronize email
  • Specify notification options
  • Specify downloading options

       7. Set up email

  • Provide the name for the account (optional)
  • Provide your name for signature.

      8.  Complete the setup process. Click Done and wait for the device to test your incoming and outgoing mail settings and connect to your mailbox.

           *You can find this information on the CONTROL PANEL> Home > Exchange servers and settings page.

Note: Your ISP may have blocked SMTP traffic through port 25 in your area. If this is the case, add ":465" (without quotes) to the end of your Outgoing Mail Server Host Name, like this:

your_outgoing_server:465

This will ensure that outgoing SMTP traffic will go through alternate port 465 instead.