If Windows or Mac ShareSync clients cannot be updated, try the following:


Manual update

If the old version of the application cannot be uninstalled, user can't install the new version. Perform one of the following steps:

  • Repair the broken installation by running the installer for exactly the same version. Choose Repair and, once completed, try upgrading to the latest version:
    Repair installation
  • Use Microsoft Fix it tool to force-remove old version of ShareSync, and then install the latest verion


To enable autoupdate, administrator should enable Task Scheduler service under Services:
Enable Task Scheduler

Make sure the Startup Type is set to Automatic.

You can also check that the ShareSync Autoupdate task is set to Ready:

ShareSync autoupdate


Manual update

Download and run exactly the same version of the client. This will fix any possible corruption.

You may need to launch the auto-update task by running the following command in the Terminal:

sudo launchctl start com.ShareSync.AutoUpdater


Autoupdate is available for clients v.2.10+ with no end-user activity.