Where can the deleted files be found?
Deleted files, if synchronized to the cloud, can be accessed from the Web App. Read the Knowledge Base article on ShareSyncfirstuse: Restore Deleted Files for more information.
Deleted files can also be restored by ShareSync Admin even if the user was deleted. Read the Knowledge Base article on ShareSyncFirstUse: Admin File Management for more information.
Windows app only: Desktop application does not delete files locally when they are no longer on server - instead it moves it to Windows recycle bin.
How can a user investigate the issue?
In order for the user to find all events related to the missing folder or file, they need to perform the following steps:
- Log in to ShareSync Web App
- Navigate to the Activity Feed tab
- Filter the events by date and type and/or enter the file / folder name to the Search field:
How can an administrator investigate the issue?
To find out who deleted the data, admin can review Audit Log in CONTROL PANEL. Read the Knowledge Base article on ShareSync: Audit Log for more information.
Events can be filtered by event type (for example, Delete events), date range and file/folder name: