Outlook for Mac has 2 address lists in Address Book:

  • Accountname Directory: Offline cached copy of the address list. Due to the nature of the Exchange server, this might not show the recent changes made to the Global Address List
  • Directory LDAP: Allows to perform online Global Address list lookups. To use this list you need to configure Directory Service settings.

Address Books on Mac

To configure Directory Service:

  1. Navigate to Menu Bar > Tools > Accounts, select your Exchange account, click the plus sign + in the lower left-hand corner and choose Directory Service.
    DirectoryService
  2. Specify Directory service settings:
    LDAPserver
    • Make sure that the Override default port and Use SSL to connect (recommended) options are checked.
    • Change the port number to 636.
    • Specify LDAP server: directory.serverdata.net > click Add account
  3.  Navigate to Authentication and change it to User Name and Password.
    Change Authentication
    • Specify Username: only Distinguished Names (DNs) are supported. 
      E.g: CN=mailbox@ExchangeAccountName,OU=ExchangeAccountName,OU=hosting,DC=exchXXX,DC=serverpod,DC=net
      Note: Make sure you replace ExchangeAccountName with your actual Account Username.
    • Password: regular end-user password for the mailbox.
    Click Advanced
    Authentication settings
  4. Type in your Search Base and click OK.
    SearchBase
    To find the correct settings for your account see the following table. The correct values depend on the Exchange Domain your account is located in. To find the Exchange Domain for your account, navigate to CONTROL PANEL > Home > Exchange servers and settings.
    Value for EXCH021 OU=ExchangeAccountUsername,OU=Hosting,DC=exch021,DC=domain,DC=local
    Value for EXCH022 OU=ExchangeAccountUsername,OU=Hosting,DC=exch022,DC=domain,DC=local
    Value for EXCH023 OU=ExchangeAccountUsername,OU=Hosting,DC=exch023,DC=domain,DC=local
    Value for EXCH024 OU=ExchangeAccountUsername,OU=Hosting,DC=exch024,DC=domain,DC=local
    Value for EXCH025 OU=ExchangeAccountUsername,OU=Hosting,DC=exch025,DC=domain,DC=local
    Value for EXCH026 OU=ExchangeAccountUsername,OU=Hosting,DC=exch026,DC=domain,DC=local
    Value for EXCH027 OU=ExchangeAccountUsername,OU=Hosting,DC=exch027,DC=domain,DC=local
    Value for EXCH028 OU=ExchangeAccountUsername,OU=Hosting,DC=exch028,DC=domain,DC=local
    Value for EXCH029 OU=ExchangeAccountUsername,OU=Hosting,DC=exch029,DC=domain,DC=local
    Value for EXCH030 OU=ExchangeAccountUsername,OU=Hosting,DC=exch030,DC=domain,DC=local
    Value for EXCH031 OU=ExchangeAccountUsername,OU=Hosting,DC=exch031,DC=domain,DC=local
    Value for EXCH032 OU=ExchangeAccountUsername,OU=Hosting,DC=exch032,DC=serverpod,DC=net
    Value for EXCH080 OU=ExchangeAccountUsername,OU=Hosting,DC=exch080,DC=serverpod,DC=net
    Value for EXCH081 OU=ExchangeAccountUsername,OU=Hosting,DC=exch081,DC=serverpod,DC=net
    Value for EXCH082 OU=ExchangeAccountUsername,OU=Hosting,DC=exch082,DC=serverpod,DC=net
    Value for EXCH500 OU=ExchangeAccountUsername,OU=Hosting,DC=exch500,DC=msoutlookonline,DC=net
    Value for EXCH580 OU=ExchangeAccountUsername,OU=Hosting,DC=exch580,DC=serverpod,DC=net
    Value for EXCH090 OU=ExchangeAccountUsername,OU=Hosting,DC=exch090,DC=serverpod,DC=net
    Value for EXCH091 OU=ExchangeAccountUsername,OU=Hosting,DC=exch091,DC=serverpod,DC=net
    Note: For the Search Base value, make sure to replace ExchangeAccountUsername with the name of your Exchange account with Smarsh Hosted Services. The Account Name can be found at the very top of the page, after logging into the CONTROL PANEL, to the right of the Account drop-down button. Ignore the numerical account ID in brackets, and make sure there are no spaces.