In order to use the instructions provided in this article, you must already have your own domain name registered through a domain registrar. If you haven't purchased a domain name yet, please contact a domain registrar.

To start receiving email on your new Exchange account, you will need to perform the following steps. These steps include several options to choose from, depending on the desired DNS configuration.

Step #1 - Add domain to Exchange

First of all, you will need to add your domain to your Exchange account.

  1. Log in to CONTROL PANEL and navigate to Services > Domains.
  2. Type the desired domain name.
  3. Click the Add button.

Step #2 - Configure DNS

You have several options for your DNS configuration.

Note: Due to the distributed nature of DNS, any changes made to DNS information may take from several hours up to several days to propagate accross the Internet.

Option #1 - Make Smarsh Hosted Services the authoritative Name Server for your domain*

Contact the registrar through which you purchased this domain and point your Name Server records, commonly referred to as NS records, to Smarsh Hosted Services Name Servers. The Smarsh Hosted Services NS servers are:

  • If your account is located in domains EXCH003 to EXCH018:
    ns2.msoutlookonline.net.
    ns3.msoutlookonline.net.
    ns4.msoutlookonline.net.
    ns5.msoutlookonline.net.
  • If your account is located in domains EXCH500, EXCH020 and higher:
    ns2.serverdata.net.
    ns3.serverdata.net.
    ns4.serverdata.net.
    ns5.serverdata.net.

Doing this will allow you to manage the domain records for this domain from Services > Domains.

Option #2 - Make Smarsh Hosted Services responsible only for email for your domain

If you do not want Smarsh Hosted Services to host your domain name, but you do want them to be responsible for all of the email on your domain, then you will need to add/change your Mail Exchanger (MX) record on your current Name Servers to point to Exchange. The exact server name to point your MX to can be found in CONTROL PANEL on the Services > Domains page. You should set the Smarsh Hosted Services Exchange server to have the highest priority (lowest number) when adding or changing the MX record.

Option #3 - Keep your DNS and your existing mail server in place

If you do not want to change your DNS at all and would like to have email flow to the existing servers, then you will need to set up a mail forwarder on your existing mail servers to each Exchange mailbox using the Username.serverdata.net alias. This will allow you to have some users on your existing mail servers and other users on the Smarsh Hosted Services Exchange server.

If you choose this option, you will need to link the Exchange server to your existing mail servers. In your Exchange CONTROL PANEL, you will need to navigate to Services > Domains, click the domain name you would like to change, and select the Split tab. Read the Knowledge Base article on What is a split domain (Exchange)? for more information.

* Exchange 2007/2010 customers: If you point your Name Server (NS) records to Smarsh Hosted Services Name Servers (option #1 above), then you will not have to create the Autodiscover record manually for newly registered domains. The Autodiscover record will be created automatically for any domain that you register in CONTROL PANEL.