To set up an email account on your Android device: 

  1. Enable ActiveSync on the mailbox. Read the Knowledge Base article on How do I activate ActiveSync service for the user? for instructions.
  2. Download the latest TouchDown software from Play Store.
  3. Add an email account using the following instructions.

1. Open TouchDown and tap the Settings icon.

2. At the Quick Configure? dialog, tap Yes

Quick Configuration is the best way to set up your account.
If settings are already present in TouchDown you will not see this screen.  Access quick configuration by tapping the Quick Configuration button on the first tab of the TouchDown Settings.

3. Select the UserID is same as email address option. The check mark will display green when ON.

4. Enter the following information:

  • User ID: Enter your primary email address. This is the same email address you use to login to OWA.
  • Domain: Leave blank.
  • Password: Enter your mailbox password.
  • Server: You can find the server address in CONTROL PANEL > Get Started Here! > Advanced Settings > Exchange Proxy Server or My Services > ActiveSync > Server Name.

Tap Next.

5. On the Uses SSL screen, select Yes.

6. At the Protocols to check for screen, make sure the ActiveSync box is checked.  You may leave the other boxes checked or uncheck them.

Tap Next.

7. The Start Configuration? screen appears. Tap Next to complete the configuration process.
Any existing data on the device associated with the TouchDown application will be deleted and replaced with email and PIM retrieved from the server.
8. Configuration results display in the Configuration Progress screen.  If successful, tap Close to proceed to the main TouchDown screen. You may need to wait a few minutes while TouchDown updates your data to the device.

Note: Touchdown supports most ActiveSync features. To check if the desired feature is supported, see the Touchdown website.