If you forgot your Secure ID password, you can recover it using the I’ve forgotten my password link in the Encrypted Message Tools and Setitngs application.

  1. Open Tools and Settings application > Home > ID and Password Tools > I've forgotten my password and need to recover it.
    Tools and settings
  2. Answer your security questions which you had setup during the acitvation > Next.
  3. Type in new password twice > Save Changes.
  4. On Password Updated! page click on Finish.
    Recovery

Note: if you lose the answers to your security questions, there is NO WAY to recover your password and all previously encrypted messages will be permanently sealed.

Important: if secure ID is suspended, contact $companyName Technical Support to troubleshoot.