This article explains how to re-activate BlackBerry® service for an existing BlackBerry user who has a new, replacement, or upgraded device.
- Log in to CONTROL PANEL.
- Navigate to Services > Mailboxes.
- Click the Action link next to the user that you need to activate BlackBerry service for.
- Click Reactivate BlackBerry and follow the prompts.
On the device, navigate to your Enterprise Activation screen, then enter your email address and your new activation password. Click Activate.
Read the Knowledge Base article on How do I enable my BlackBerry using Wireless Enterprise Activation? for more information on activation.
If you are activating BlackBerry service for a user for the first time, read the Knowledge Base article on How do I enable BlackBerry wireless service for a user?.