In order to access your email hosted by Smarsh Hosted Services, you will need to ensure that your DNS is correctly configured. This document will walk you through the entire process from purchasing a domain to loading your website or mailbox on Smarsh Hosted Services servers once your DNS is in place. Depending on what steps you have already completed, you may want to skip ahead to the point in the process where you are at.

  1. Registering your domain name.
  2. Adding your domain name to your account.
  3. Using Smarsh Hosted Services as your Authoritative Name servers.
  4. Creating and updating your DNS records with your current DNS provider.
  5. DNS propagation.

 Registering your domain name

Purchase and register your desired domain with a domain registrar.

Once you have registered the domain name, you can set up a new virtual server using the Create Account page, specifying your new domain(s) in step 4, or by following the steps in section 2 of this article. You can start using your virtual server immediately after setup by using the IP address or default system domain name assigned to your account, there is no need to wait for the Internic database to update.

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Adding your domain name to your account

Once you have purchased your domain name, you should add it to your account. Log in to CONTROL PANEL and navigate to Domain Names > Add New Domain. In the box, type in your domain name, and click Add Domain to add the domain to your account.

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Using Smarsh Hosted Services as your Authoritative Name Servers

Primary Name Server

Primary Server Hostname.........: NS2.SERVERDATA.NET
Primary Server Netaddress........: 64.78.57.48

Secondary Name Server(s)

Secondary Server Hostname.......: NS3.SERVERDATA.NET
Secondary Server Netaddress......: 162.244.196.42

Secondary Server Hostname.......: NS4.SERVERDATA.NET
Secondary Server Netaddress......: 64.78.22.154

Secondary Server Hostname.......: NS5.SERVERDATA.NET
Secondary Server Netaddress......: 206.225.164.193 

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Creating and updating your DNS records with your current DNS provider

If you already have your domain setup elsewhere or have another provider that you are using for DNS, you do not have to switch your authoritative DNS servers to Smarsh Hosted Services. You can update your records with your current DNS provider. In order to do this, you may log in to CONTROL PANEL and navigate to Services > Domains and click on your domain. Here you will be able to see all the DNS records that are needed for your domain. You will need to add these records with your current DNS provider. Note that although not all records are required, we highly recommend that you create them exactly as you see them in CONTROL PANEL to ensure that your domain will function properly.

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 DNS propagation

Once you have made the changes to your DNS, either by switching your authoritative name servers or updating your records, you will need to allow time for DNS propagation to complete. A quick explanation of DNS propagation is that it is the process by which DNS servers on the Internet update their information. In most cases, DNS propagation can take anywhere from a few hours to a few days, so you may not instantly see any updates you make.

Read the Knowledge Base article on What Is DNS Propagation? for more information.

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