This article describes Smarsh Hosted Services Office Apps installation and Sign In process. Read Knowledge Base article on How to Sign In to Office Apps On ActiveSync Devices? for instructions how to setup and sign in on mobile devices.

Install Office Apps for Windows

  1. Download Office Apps. Read Knowledge Base article on
    Smarsh Hosted Services Office Apps End User Download Instructions And System Requirements for more details.
  2. Run the .EXE file, and allow it to download and install Office to your computer.  Getting StartedInstallation Progress
  3. Wait until Office completes installation.
    Note: Office Activation will be done after the installation. Installation Complete
  4. The installation is completed. Click Done to exit the installer.

Sign In to Smarsh Hosted Services Office Apps for Windows

You will now want to sign in to Smarsh Hosted Services Office Apps after installation. You may do this anytime from any installed App.

  1. Open the App. It would ask you to Activate Office. If it did not ask, click on Sign In to Get Most of out of Office in the right-top corner.
    SignIn
  2. Type in your Smarsh Hosted Services Office Apps login > Next.
  3. Type in your Smarsh Hosted Services Office Apps password > Sign In.
    Activation Steps

Read Microsoft Office tutorials and watch videos for more information about Apps for Windows:

Training courses for Word 2013
Training courses for Excel 2013
Training courses for PowerPoint 2013
Training courses for Outlook 2013

Install Office Apps for Mac

  1. Download Office Apps. Read Knowledge Base article on Smarsh Hosted Services Office Apps End User Download Instructions And System Requirements for more details.
  2. Run .DMG file installer.
  3. Follow the installation steps.
  4. Accept the License Agreement and enter your Mac password.
    Mac1
  5. Specify Install Location for Office and follow further installation steps. 
    Mac2

Note: it is not possible to install Office Apps together with Office 2015. In order to install Office Apps you need to uninstall Office 2015.

Read Microsoft Office tutorials and watch videos for more information about Apps for Mac:

Excel for Mac 2011 Training
Outlook for Mac 2011 Training
PowerPoint for Mac 2011 Training
Word for Mac 2011 Training

Installation Errors

We Found a Problem

We found a problem! indicates you already have some Microsoft products installed which prevent Smarsh Hosted Services Office Apps to be installed. Remove specified programs or download another version of Smarsh Hosted Services Office Apps (e.g. 32-bit instead of 64-bit).

Prob

Please Free Up Some Disk Space

Please free up some disk space indicates you do not have enough disk space available for installation. Free some disk space to continue.

Read Microsoft Office support article on Troubleshoot Office installation with Office 365 for business if you face any other issues.

Note: after the installation, you will be asked to log in to the Microsoft Office portal. If your onmicrosoft.com credentials do not work on the page go to https://portal.office.com and try again.

Read Microsoft Office article on Why can’t I start my Office applications? if you face any issues after the installation.

Switch Accounts and Sign Out

Office allows you to connect a few accounts to one Office package. In order to add a second account click on Switch Account > Add Account > follow Sign In steps described above.
Swtich

To Sign Out of Office click on Switch Account > Sign Out > Sign Out next to necessary account > confirm Sign Out action.
SignOut

You will get a prompt >click on Yes to Sign out.

If you don't have access to a device but you want to sign out of Office, you may manage devices by logging to your Microsoft account.

  1. Log in using your Office 365 credentials 
  2. On the Home page from the drop-down list choose "Other install options".
    Other install options
  3. Navigate to "View apps & devices"
    View apps & devices
  4. Sign out of Office on old devices.
    View apps & devices