Two mutually exclusive modes are available for ShareSync Windows client:

  • File Syncing Mode - All content in your ShareSync cloud WILL sync to your computer by default, except for folders excluded from syncing in app settings. Each file will be downloaded to your computer and accessible even when you are offline. Each file excluded from syncing will neither be downloaded nor accessible from your computer. You will need to use ShareSync Web or Mobile app to access such content. Select this option if your hard drive CAN facilitate sync of all the files that you need access to or if you need to view or edit ShareSync files on your computer even while offline.
  • File Streaming Mode - All content in your ShareSync cloud WILL NOT sync to your computer by default. Instead, all files and folders will be present to you in Windows Explorer even though they are not downloaded to your computer. File content will only be downloaded on demand when you click to open a file. This allows you to see and access many files without having to download all of them to your computer. Select this option if your hard drive CANNOT facilitate sync of all the files that you need access to or if you don't need to access your files while you are offline. Streaming implies that you can only access your files while connected to the Internet. Only my ShareSync folder works in file streaming mode, other user profile folders will still work in file syncing mode.

Note: The File Streaming Mode for ShareSync is currently in beta and is supported on Windows 8.1 or higher, .Net framework 4.5.1 is required.

To install ShareSync for Windows:

Note: installation requires Administrative privileges. For information on mass deployment of the product in your organization refer to ShareSync: Mass Client Deployment.

  1. Download ShareSync application for Windows. You can download it from CONTROL PANEL > Services > ShareSync > Resources. ShareSync application for Windows is also available here.
  2. Run the previously downloaded file
  3. Accept the License Service Agreement
  4. Wait for the installation to complete
    Complete the installation
  5. Log in with the ShareSync credentials

    Note: If you see the following 2FA prompt, this means that two-factor authentication is enabled for you by the administrator:
    2fa Read the knowledge base article on How To Use Two-Factor Authentication To Access Elevate or ShareSync for more information

  6. Select the Client Mode:

File Syncing Mode

  1. Select the device type: Corporate device or Personal device
  2. Choose the ShareSync location
  3. Select folders to synchronize to ShareSync.
    Select folders

Note: when External users logs into new Desktop App, they would have no ability to select Device category, the Device would be automatically marked as 'Personal'. Click here for more details about the difference between device types.

File Streaming Mode

  1. Choose the ShareSync location. In File Streaming mode, My ShareSync folder location cannot be changed. If My ShareSync folder was left after the previous installation, the folder content needs to be deleted prior to re-installation.
  2. Select folders to synchronize to ShareSync.

If you would like to switch from using File Syncing Mode to File Streaming Mode and vice versa, please read our Knowledge Base article How To Switch Between ShareSync Modes.

Note: in order to pin the ShareSync folder to Quick access in Windows 10, right-click it and click Pin to Quick access:

Pin to Quick Access

ShareSync Windows Client Localization

ShareSync Windows Client can be displayed in the language of the end-user.

Important: only desktop apps with 3.X versions are updated automatically to support Operating System (OS) language.

If default locale of OS is set to English (US), English (UK), German, Italian, Dutch, Spanish, Japanese or French translated verbiages are displayed, date format is aligned to particular culture. We use particular list of regions to adjust date formatting: en-US, en-GB, de-DE, it-IT, nl-NL, es-LA, ja-JP, fr-CA. For all other regions we fall back to the one listed.


  • For ShareSync language is selected automatically, there is no option to change language manually. Language switcher will be available in later updates. To change ShareSync locale adjust OS settings.
  • If locale is detected and supported by Desktop Client, translated verbiages will be displayed.
  • If locale is detected but not supported or not detected, default verbiages in English will be displayed.
  • ShareSync Web will open with locale passed from Desktop App if Web App supports passed locale, otherwise English verbiage is displayed.